− Overview of Operational Risk (OR) in Banking Sector
− Definition and Types of OR

− Introduction to the regulatory and Basel guidelines related to ORM
− Evolution of regulatory guidelines on ORM
− Overview of different requirements under Basel I, II and III related to ORM and their respective status in countries’ regulations
− Overview of the changes proposed as part of Basel IV and impact on the organization’s ORM process

− Introduction to three lines of defense and role of ORM in each of those
− Overview of the ORM organization structure and committee structure
− Overview of roles and responsibilities of the ORM department
− Various activities performed under ORM
− Interaction of ORM department with other business functions of the organization

− Walkthrough of a typical user journey for conducting ORM
− SOPs to identify relevant business risks and controls
− RCSA – Identification, definition, assessment , remediation framework and residual risk
− KRI – identification, computation & monitoring framework
− Loss data management – identification and recovery management framework

− Define the RCSA framework
− Process of setting up RCSA structure and framework
− Process of managing and utilizing results of RCSA framework
− Rating scale for measuring severity and frequency of risks
− Rating scale for assessing effectiveness of controls
− Heat Maps- Scoring model to calculate inherent risk score and residual risk score

− Explain the concept of KRIs
− Deriving KRI from the RCSA exercise
− Practical examples of KRI for some of the functions of the organization
− Concept of risk culture and factors effecting risk culture at the organization
− Embedding outputs of RCSA exercise into performance assessment to derive risk culture at the organization

− Concept of incident reporting, its importance on development of ORM framework
− Discussion on usage of incident reporting from risk measurement and risk mitigation perspective
− Role of business to build up a proper incident reporting framework
− OR Loss Data Management and modelling

− RCSA exercise - development of RCSA framework with few examples

− Overview of BCM and its relevance in ORM
− Risk assessment and BIA overview
− Key elements of a BCP framework
− Key components of operational resilience – BCP, IM, DR, Crisis communication
− Regulatory landscape